There’s not a lot of management at Apple—only about six layers between any employee and Jobs. So if Apple begins with Steve Jobs’s experience of technology, it ends with its employees’ experience of Steve Jobs. “You might go awhile without seeing him,” says a former software engineer. “But you are constantly aware of his presence. You are constantly aware that what you’re doing will either please or displease him. I mean, he might not know who you are. But there’s no question that he knows what you do. And what you’re doing. And whether he likes it or not.“